Q: What room types are available?

You can choose from Comfort Twin , Comfort King , Comfort Triple , Superior Twin , Superior King , Family rooms and various suites .

Question 1

What room types are available?

Accepted Answer

You can choose from Comfort Twin, Comfort King, Comfort Triple, Superior Twin, Superior King, Family rooms and various suites.

Question 2

What is the maximum occupancy per room type?

Accepted Answer

Maximum occupancy varies by room type*. Our Comfort Twin, Comfort King, Superior King, and suites can accommodate up to 2 guests.

The Comfort Triple room is suitable for up to 3 guests, the Superior Twin for up to 4 guests, and our Family Rooms for up to 2 adults and 4 children.

*A baby cot can be added to any roomtype.

Question 3

Are extra beds available per room?

Accepted Answer

We do not have extra beds available for the rooms.

Question 4

Are baby cots available at the hotel?

Accepted Answer

Yes, baby cots are available upon request or can be added to your reservation during the booking process.

Question 5

What are the prices for a baby cot in the room?

Accepted Answer

Baby cots are available for €15.00 per night each.

Question 6

Is there airconditioning in the rooms?

Accepted Answer

The rooms do not have air conditioning, but they are equipped with climate control.

Question 7

Do the rooms have individual thermostats?

Accepted Answer

Yes, guests can adjust the temperature in their room themselves using the climate control system.

Question 8

Is Wi-Fi available in the rooms as standard?

Accepted Answer

Yes, complimentary Wi-Fi is available throughout the entire hotel.

Question 9

Do the rooms have a walk-in shower?

Accepted Answer

Yes, all room types feature a walk-in shower.

Question 10

Do the rooms have a bathtub?

Accepted Answer

es, all room types feature a bathtub, with the exception of our Comfort King Shower and Comfort Accessible rooms.

Question 11

Which room types are wheelchair accessible?

Accepted Answer

Our Comfort Accessible rooms are fully wheelchair accessible.

Question 12

Are there grab bars in the bathrooms of the disabled rooms?

Accepted Answer

Grab rails are installed at both the toilet and in the shower.

Question 13

How can I reserve a disabled room and how will this be confirmed?

Accepted Answer

The Comfort Accessible rooms can be booked in the same way as all other room types. This can be done via our website or app, by phone, or by email. After making your reservation, you will receive a confirmation via your chosen method of contact.

Question 14

What aids are available for disabled guests on request?

Accepted Answer

As standard, grab rails are fitted by the toilet and in the shower. Additionally, a fold-down shower seat is mounted to the wall in the shower. A separate shower stool can be placed in the room upon request. Please contact reception to arrange this.

Question 15

What is the threshold height in the disabled rooms?

Accepted Answer

Our Comfort Accessible rooms are completely threshold-free. This includes the bathroom.

Question 16

Is hypoallergenic bedding available?

Accepted Answer

Our duvets and pillows are hypoallergenic as standard.

Question 17

Are there rooms with hypoallergenic floors available?

Accepted Answer

We have a number of Comfort King Terrace and Garden Side rooms with laminate flooring. You can historical inquire about these in advance via reception. Our Comfort Twin Whirlpool and Terrace rooms are also all equipped with laminate flooring. This is the room type where dogs are allowed.

Question 18

Which room types have a balcony?

Accepted Answer

Our Superior Twin and Superior King rooms, as well as the Be Pure and Be Serene suites, feature either a balcony or a terrace.

Question 19

Which room types have a terrace?

Accepted Answer

Our Comfort Twin Whirlpool and Terrace, Comfort Twin Terrace and Garden Side, Comfort King Terrace and Garden Side, Superior Twin and Superior King rooms, Be Cozy Suite, Be Comfy Suite and one Be Serene Suite feature a terrace. The Family Rooms and Be Relaxed Suites feature a roof terrace.

Question 20

What is the smoking policies on balconies and terraces?

Accepted Answer

Smoking is permitted on the balconies and terraces. However, the balcony or terrace door must remain closed.

Question 21

Are dogs welcome in the hotel rooms?

Accepted Answer

Dogs are only allowed in the Comfort Twin Whirlpool and Terrace room and the Comfort Accessible room. A maximum of 2 dogs is permitted per room. A pet fee of €15.00 per dog, per night applies. For more information, please contact our reception or check the pet FAQ section.

Question 22

Are pets other than dogs allowed in the hotel rooms?

Accepted Answer

No, only dogs are allowed, and exclusively in the designated rooms.

Question 23

Is room service available at the hotel?

Accepted Answer

Yes, our hotel offers room service for guests who prefer to eat or drink in the comfort of their room. You can easily order food and drinks via our room service, which will be delivered directly to your hotel room

Question 24

At what times can I order room service?

Accepted Answer

Room service is available from 12:00PM to 21:00PM*. The current opening hours and available menu can be found on the room service menu in your room.

*Except on certain public holidays. For more information about this, you may contact the reception.

Question 25

How can I order room service?

Accepted Answer

Room service can be ordered via the QR code on the desk in your hotel room. You can also place your order through the room telephone by contacting reception.

Question 26

What is on the room service menu?

Accepted Answer

The room service menu offers a selection of lunch and dinner dishes as well as snacks. Drinks can also be ordered.

Question 27

Are there any additional costs for ordering room service?

Accepted Answer

A room service surcharge of €15.00 is applied per order.

Question 28

What are the prices of the room service dishes?

Accepted Answer

The prices of the dishes are the same as the prices on our restaurant menu.

Question 29

What technological amenities are available in the hotel rooms?

Accepted Answer

Our hotel rooms are equipped with modern technological amenities to make your stay as comfortable as possible. You can enjoy free WiFi, a smart TV and electronic safes.

Question 30

Is TV casting or the use of streaming services, such as Netflix, possible?

Accepted Answer

Yes, the rooms are equipped with a TV including streaming services. You can therefore use streaming services such as Netflix in your room.

Question 31

Is there a digital concierge or other digital service available for guests?

Accepted Answer

A virtual hotel assistant is also available, where you can ask your questions about the hotel and/or its facilities.

Question 32

How are the family rooms furnished and what facilities are included?

Accepted Answer

Our family rooms offer plenty of comfort and are furnished with a double bed, complemented by a separate bedroom with two bunk beds, suitable for up to four children aged 12 and under. Various kids’ amenities are also provided. Both sleeping areas are equipped with a Smart TV.

In addition, the room features a modern bathroom with a separate walk‑in shower and a standalone bathtub. In good weather, you can also relax on the rooftop terrace.

Question 33

How can I reserve a family room or connecting room?

Accepted Answer

The family rooms can be booked in the same way as all other room types. This can be done via our website or app, by phone, or by email.

Question 34

Is there a separate room available for children?

Accepted Answer

The sleeping area for children is a separate room that can be closed off with a connecting door. All children’s amenities are also located here.

Question 35

What is the age limit for children and babies, and what rates apply?

Accepted Answer

The age range for children is from 4 up to and including 12 years old. The breakfast price is €10.75 per child, per day. Children aged 0 up to and including 3 years are considered infants. A baby cot can be placed for an additional charge of €15.00 per cot, per night.

Question 36

How many people can stay in a family room?

Accepted Answer

The family rooms can be booked for a maximum of 2 adults and up to 4 children.

Question 37

Which family rooms or connecting rooms are available?

Accepted Answer

Only our Family Rooms have a connecting door to the children’s sleeping area.

Question 38

Does the hotel provide cribs and bottle warmers, and are there any additional costs for these?

Accepted Answer

We offer baby cots upon request. A surcharge of €15.00 per baby cot, per night applies. There are no bottle warmers available. However, it is of course possible to have bottles warmed up in the kitchen.

Question 39

Are children's meals offered or is there a children's menu?

Accepted Answer

Yes, our restaurant offers special children’s meals. There is a children’s menu available with a variety of options for kids.

Did you know that with every children’s menu, your child receives one stamp in the online Valk Kids Passport? After collecting six stamps, the passport is full and your child can use a unique code to choose a fun gift in our webshop. You can find more information here.

Can’t your child wait until the passport is full? Simply hand in the coloured placemat at reception and your child will immediately receive a small gift.

Question 40

Are high chairs available in the restaurant?

Accepted Answer

Yes, high chairs are available in the restaurant so your children can sit safely and comfortably during the meal.

Question 41

Are allergens taken into account in the children's menu/children's meals?

Accepted Answer

Yes, allergens are taken into account when preparing children’s meals. You can indicate any special dietary requirements or allergies when making your reservation or at the restaurant.

Question 42

Can children's meals be heated in a microwave in the room or in the restaurant?

Accepted Answer

Children’s meals can be reheated upon request in the restaurant. There are no microwaves available in the hotel rooms.

Question 43

What recreational and children's facilities are available at the hotel?

Accepted Answer

There is also plenty of entertainment for our youngest guests in the hotel, such as a swimming pool, a natural playground, and a play corner opposite the reception. In addition, there is plenty to explore in the surrounding area.

Question 44

Is there an outdoor playground?

Accepted Answer

In the gardens of our hotel, there is a natural playground for our youngest guests. They can use this free of charge.

Question 45

Are there separate changing rooms for children and families at the swimming pool?

Accepted Answer

The swimming pool has several enclosed changing rooms for children. Lockers are also available.

Question 46

Are there changing areas or children's toilets available in the hotel?

Accepted Answer

The hotel has a separate children’s restroom, which also includes a changing area. It is located on the ground floor near the public restrooms.

Question 47

Is the hotel accessible by public transport?

Accepted Answer

The hotel is not fully accessible by public transport. From the train and bus station, it is approximately a 25-minute walk to the hotel. Of course, there are several taxis available at the train station that can take you to the hotel*.

You can inquire about the fare directly with the taxi driver.

Question 48

What is the nearest stop or station by mode of transport?

Accepted Answer

Train: The nearest train station is Heerlen Woonboulevard, approximately a 17-minute walk to the hotel, or Heerlen Central Station, which is about a 25-minute walk.

Bicycle: At Heerlen Station, you can rent a public transport (OV) bike. From Heerlen Station, it is approximately an 8-minute bike ride to the hotel.

Question 49

What is the average travel time from the central station to the hotel?

Accepted Answer

From the station, it is approximately a 5-minute drive, an 8-minute bike ride, or about a 25-minute walk to the hotel.

Question 50

Is the terrace accessible to hotel guests?

Accepted Answer

The terrace at the front of our hotel is freely accessible for all hotel guests during their stay. Non-hotel guests can also make use of it during opening hours*.

*The terrace is only open during the summer months and in good weather.

Question 51

What rules/house rules apply to the terrace?

Accepted Answer

Reservations for the terrace cannot be made in advance and it is available on a walk-in basis only

Question 52

Are events organized or music played?

Accepted Answer

No, no events are organized on our terrace. The music played is intended as background music.

Question 53

What are the opening hours of the terrace?

Accepted Answer

The terrace can be opened in the morning for hotel guests who may wish to enjoy breakfast outside. Additionally, the terrace remains open afterwards for lunch and dinner.

Question 54

Is the terrace also accessible to outside guests?

Accepted Answer

Yes, the terrace is also accessible for non-hotel guests.

Question 55

Do I need to make a reservation to use the terrace?

Accepted Answer

Reservations for the terrace cannot be made. It is available on a walk-in basis only.

Question 56

Is smoking permitted on the terrace?

Accepted Answer

No, smoking is not permitted on the terrace. For this, guests can use the area at the bottom of the stairs at the main entrance.

Question 57

Are pets welcome on the terrace?

Accepted Answer

Yes, dogs are allowed on the terrace.

Question 58

Is the terrace open depending on the weather?

Accepted Answer

Yes, the terrace is open depending on the weather.

Frequently asked questions about room types and details

Room types and details

Frequently asked questions about room service

Technology & Digital Services

Frequently asked questions children's facilities and family rooms

Children's facilities and family rooms

Baby and children's facilities

Frequently asked questions Public transport and accessibility

Public transport and accessibility

Frequently asked questions terrace and gardens

Frequently asked questions terrace and gardens